Return Policy

If you are not satisfied with your order, you have 15 days from the time it was delivered to mail it back for a refund. If you do not have the product to return to us, please do not ask for a refund. We will work with you if you are unhappy. It must be within 15 days of your receipt of the product AND we must receive the remainder of the product back you were unhappy with. You must return product at your own expense within 15 days of delivery for a full refund.

You should expect to receive your refund within a week after we receive the product back to us. PLEASE, NO EXCHANGES!

Please email us to let us know you are planning on returning a product. We will notify you via e-mail of your refund once we have received and processed your return.

Please send all returns to:

NINE2FIVE LLC
1759 Oceanside Blvd STE C #213
Oceanside, CA 92054


Shipping

Shipping times for our Kratom products will vary, based upon your location. Mitraspeciosa.com orders are usually shipped within 1-2 days of payment receipt, however, in rare cases, it can take longer due to post office delays. All shipments are shipped via USPS. Most domestic United States clients receive orders within a week. International orders can take up to 15 business days to arrive. Please be patient! You will receive your order.

You will receive an automated email containing tracking information when your Kratom is shipped.

Please note that all Mitraspeciosa.com orders placed on a weekend or holiday will not be processed until the next working business day.

We can ship to virtually any address in the world, except those where Kratom is not legal. Note that there are restrictions on some products, which cannot be shipped to international destinations. Kratom is legal almost everywhere in the world including most of the United States and Europe. However, it is not currently legal in Australia, Malaysia, Thailand, Denmark, Finland, Grenada, Lithuania, New Zealand, Romania, Poland, Myanmar, Bhutan, Latvia, or Sweden. Mitraspeciosa.com does not ship to any countries or states where Kratom is illegal. We are not able to ship to TN, IN, WI, and VT at this time. Check your State's legality.

When you place an order, we estimate shipping and delivery dates based on the shipping options you have chosen.