What is Kratom?

Kratom is a tropical tree native to Southeast Asia. From the same family (Rubiaceae) as the coffee tree, Kratom is grown in Thailand, Indonesia, Malaysia, and surrounding areas. The leaves of the Kratom tree have been used in lore applications for hundreds of years by people all over the world.  

Do you offer Free shipping?

Yes! We offer Free USPS shipping on all domestic U.S. orders over $75.

I live in and/or are visiting the area.  Can I stop by and pick up an order?

No unfortunately, we are an online store only.  Our offices are not setup for visitors, and we do not have a retail storefront.

What type of payments do you accept?

At this time, we  accept payments via VISA credit / debit cards. Please note, your credit card must be an official VISA credit or debit card. Pre-paid VISA or gift cards will not be accepted, due to potential fraud.

Why hasn't my tracking updated?

USPS tracking numbers are actually a delivery confirmation number. As such, the only update USPS is obliged to make is when the package is delivered.  Any update aside from that is only performed as a courtesy. When their tracking system is overloaded – such as around holidays, or when they have computer glitches, or when they just do not feel like scanning shipments –they may not update tracking. Sometimes for days. Sometimes until after the order is already delivered. Please rest assured that your order went out in accord with our shipping policy. We want you to receive your order just as quickly as you do! Unfortunately, once we have delivered orders to USPS, the only information we have concerning your order is the information provided by the USPS tracking number.

How long until I get my order?

Shipping times vary based on your location. Orders are usually shipped within 24 hours of receipt of payment. All orders are shipped USPS and most of our U.S. clients receive their package in less than a week. International orders can take up to 30 days. You will receive an automated email with tracking number once your package has been shipped out. Please see our Shipping Page for more information

Are your products shipped in discreet packaging?

Yes. All orders are packed in either padded manila envelopes or 6 x 4 x 3 cardboard boxes. Both are discreet and will not feature the name of the product on the outside of the packaging.

Where can you ship your Kratom to?

More than likely, you will not be able to place an order with us if we cannot ship to your country or state. Please note, we are not able to ship to TN, IN, WI, and VT at this time. We pride ourselves on staying on top of all laws regarding the Kratom regulation. We encourage everyone to know their state/country Kratom laws before ordering but just in case you do not, we make sure to do our due diligence before sending anything from our site to you. UNFORTUNATELY, THERE ARE NO EXCEPTIONS.

Something has come up and I need a refund. How do I do this?

We want your interactions with us to be easy and pleasant. That being said, we understand that sometimes things just don’t go as planned. That’s okay! If we have not sent the product to you yet, just contact us and we will refund the full amount the very same day (Refunds are usually processed back into your account within 2-3 days, depending on your bank.)

No need to contact your bank to cancel the order. Just email us directly and we will be happy to help you out! We know the unexpected happens and we will gladly give you a full refund no questions asked! If you have already received your order and would like a refund, please read below.

Refunds

If you are not satisfied your order, you have 15 days from the time it was delivered to you to mail it back to us for a refund. If you do not have the product to return to us, we cannot do a refund.  We will work with you if you are unhappy, but you must contact us within the 15 days of receiving it; however, we must receive the product back you were unhappy with. No exchanges please!

I would like to phone in my order or email you payment information.

For our customer's privacy and safety, we only accept payments through our secure website payment processor at this time.  

Note: Kratom Should Not Be Misused!

***These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Use caution when operating heavy machinery or a vehicle as Kratom may cause drowsiness. Not intended for sell to anyone under 18 years of age.***